Privacy Policy

How Voklino collects, uses and protects your personal information.

Last Updated: 2 March 2026

1. Data Controller

The data controller for personal data collected through this website is Voklino, with registered offices at Hektorovićeva ul. 2, 10000 Zagreb, Croatia. You may contact us at info@voklino.com or by telephone at +385 1 644 1414.

2. What Data We Collect

When you use the contact form on this website, we collect the following personal data that you voluntarily provide:

  • Full name
  • Email address
  • Telephone number
  • Project description and any information you include in your message

We also collect technical data automatically when you visit the website, including IP address, browser type, operating system, referring URL, pages visited and time of visit. This data is collected through cookies and similar technologies, subject to your consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR) and applicable Croatian data protection legislation:

  • Consent — for analytics and marketing cookies, where you have given explicit consent via our cookie banner.
  • Legitimate interests — for processing enquiry data to respond to your contact form submission, where our legitimate interest in responding to business enquiries does not override your rights.
  • Legal obligation — where processing is required by applicable law.

4. How We Use Your Data

Personal data collected through the contact form is used exclusively to:

  • Respond to your enquiry about our visual documentation services
  • Provide information about our services relevant to your project
  • Maintain records of business communications as required

We do not use your personal data for automated decision-making or profiling. We do not sell, rent or share your personal data with third parties for their marketing purposes.

5. Data Retention

Personal data submitted through the contact form is retained for a period of 24 months from the date of last contact, after which it is securely deleted unless a contractual relationship has been established, in which case data is retained for the duration required by applicable Croatian commercial and tax law.

6. Your Rights

Under the GDPR and Croatian data protection law, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request correction of inaccurate data
  • Right to erasure — to request deletion of your personal data, subject to legal retention obligations
  • Right to restriction of processing — to request that we limit how we use your data
  • Right to data portability — to receive your data in a structured, machine-readable format
  • Right to object — to object to processing based on legitimate interests
  • Right to withdraw consent — to withdraw any consent you have given at any time

To exercise any of these rights, please contact us at info@voklino.com. We will respond within 30 days of receiving your request.

7. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, Croatia, azop@azop.hr.

8. Cookies

This website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is displayed at the top of this page. Continued use of the website following any changes constitutes acceptance of the updated policy.

11. Contact

For any questions regarding this Privacy Policy or our data processing practices, please contact us: